Vacancy

Position: Sales Supervisor -Retail SBU

Report To: Business Manager – Retail SBU

Employment Type: Permanent

Supervises:  Tele Sales Team

Gender: Male

Location: Victoria Island Lagos

Job purpose

As a Sales Supervisor, you are responsible for achieving maximum sales growth and account penetration within the assigned product line, territories and market segment.

Responsible for generating new sales by leading a team of Tele-Sales agents using the agreed sales strategy to meet the SBU and organizational revenue targets.

Duties and responsibilities

Sales Insight and Integration

• Work with the Business Manager in developing and implementing sales vision, strategic sales plan, sales models and sales polices for the SBU.
• Strategic management of the Telesales team in order to meet and surpass set targets.
• Prepare different periodic sales reports for your Business Manager.
• Stay updated with industry trends and provide insights and recommendations based on sales data and market trends.
• Develop Standard Operating Procedure (SOP) for the SBU.
• Work with the Business Manager in developing product positioning and messaging that differentiates e.Stream from her competitors.

Technical/Analysis and Problem Solvig  

• Effective and timely daily resources planning – human and material towards achieving daily set sales and revenue target.
• Actively acquire new subscribers and nurture existing ones. Turning both into long-term relationships.
• Archive product sales volume, solution mix and selling price by being current with changing trends and competitors.
• Recommend adjustment in selling prices by monitoring competitors.
• Provide Training, Coaching, and mentoring of new recruits to deliver high-performing result at all times.
• Oversee day-to-day sales operations, solve problems that are sales impacting with speed and efficiency.
• Foster a positive and collaborative team culture within Retail SBU in-order to maximize productivity.

Interpersonal, Relationship Management & Active Collaboration

• Active collaboration with the Marketing team to provide top quality marketing engagements for a larger audience or defined regions.
• Actively collaborate with other departments (especially NO and General Service) in achieving the daily set targets.

 Communication

• Provide regular update to the Business Manager
• Seek useful feedback from the Business Manager
• Generate and submit periodic report of sales activities to the Business Manager

Customer Focus

• Identify customer needs and suggest appropriate service.
• Provide platforms to receive customer’s feedback.

Education and Work Experience

• BSc in any social science.
• Minimum of 2 years work experience as a sales team lead.
• Possession of relevant sales certification, such as Certified Sales Professional – CSP will serve as an added advantage.
• Has relevant ISP industry experience in sales, retail marketing and digital marketing.

Competency requirement

Skills & Abilities

• Data Analysis.
• Team Leader.
• Digital marketing.
• Effective communication.
• Ability to sell using diverse closing strategies.
• Solid understanding of retail sales processes and customer handling.

KPAs

• Deliver revenue targets.
• Growth in subscriber base
• Ensure high-level customer satisfaction after sales.
• Strict compliance to e.Stream ISO 9001 procedures

Working conditions

• The incumbent will be stationed at e.Stream’s Head Office or assigned to any location or territory, as may be required by the company.

Physical requirements

• This position requires physical and mental strength.

Direct reports

• All Tele-Sales Personal.

To apply for the above position forward your CV to careers@estreamnetworks.net