Vacancy

Position: Account Manager, Enterprise Sales

Report To: Head Sales & Retention

Employment Type: Permanent

Gender: Male

Location: Victoria Island Lagos

Job purpose

Key Account Manager is responsible for handling all accounts (customers) in the company.

He or She is the Lead point of contact for all client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

This role will also maintain and manage existing customer revenues and upsell where possible to increase revenue and profitability of the company.

 Duties and responsibilities

Strategic Responsibilities

• Work with the Head of Sales to develop and implement corporate vision; sales policies, process and procedures; account retention and sales strategies / plan.
• Acquire a thorough understanding of customer needs and requirements.
• Appraise existing product features and develop a go-to-market strategy.
• Develop and expand trust relationships with a portfolio of assigned clients by:
• constantly engaging the customer both official and unofficial.
• continuously proposing solutions that meet their business objectives to avert churn.

General Expectations

• Conceptual Thinker – Executes strategic initiatives to achieve business objective.
• Problem Solver – Has the mental agility to identify and solve customer challenges in a timely manner.
• Improvement Driver – Executes and identifies opportunities for revenue growth.

Technical / Analysis and Problem-Solving Responsibilities

• Effective and timely planning of resources (human and material) towards achieving client retention and assured revenue.
• Generate revenue target for all the company’s products through upsell existing customers; retention fulfillment and client Support.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between assigned customers and internal teams
• Resolve any complaints and problems faced by customers and deal with complaints to maintain trust
• Maintain regular progress reports and forecasts to internal and external stakeholders using key account metrics

General Expectations

• Results Achiever – Produces sustainable business results
• Operationally Astute – Sets priorities correctly; plan, organizes and execute your weekly activities in order to achieve your weekly expected results.

Interpersonal, Relationship Management & Collaboration

• Collaborate with Service Management, Network Operations and Commercial to provide top quality service at all times for all existing customers.
• Provide input to costing and realistic pricing for all company products for the corporate customers.

Communication 

• Seek and provide regular important and useful update and feedback to HOS and other stakeholders.
• Generate and submit daily and weekly report of all sales activities to HOS inorder to make good business decision.

Customer Focus

• Identify customer needs and suggest appropriate service/solution to meet the need.
• Provide platforms to receive customers feedback.
• Ensure prompt resolution of customers complaint.

Competency Requirement

Education & Work Experience

• A University degree in HND or Bachelor’s degree in any discipline/ field.

Minimum of 3-5 years relevant (Sales) experience in ISP or Telecommunication

• Experience in Account Retention in the Telecommunications and ICT Industry
• Knowledge of SLA management, Lead generation, Lead closure, Customer Relationship preferably in the Telecoms and ICT industry will also be an advantage

Certifications

• Information Technology Infrastructure Library (ITIL)
• Certified Sales Professional (CSP).

Skills & Abilities

• Oral and Written skills
• Relationship management.
• Time Management
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Good organizational skills.
• Good knowledge of Microsoft Suites, especially – Word, Excel sheets and Power Point Presentation
• Ability in problem-solving and negotiation.

 KPAs

• Maintain Monthly Assured Revenue Targets.
• Minimize Customer Churn.
• Percentage growth in subscriber base.
• Percentage growth in Products Offering.
• Maintain a high standard of customer relationship.
• Percentage level of customer satisfaction.
• Strict compliance to eStream ISO 9001 Procedures.

Working conditions

• You may be required to sit in cold (air-conditioned) rooms for a long time.
• You may occasionally work off-site

Physical requirements

This position does not require any physically demanding task. However, you have to be physically fit to withstand the mental demands.

To apply for the above position forward your CV to careers@estreamnetworks.net