Vacancy

Position: Assistant Network Operations

Report To: Service Manager

Employment Type: Permanent

Gender: Male

Location: Victoria Island Lagos

Job purpose

Primarily responsible for:

1. Managing Head Office and Ikoyi POP as defined by eStream standard and procedures.
2. Assisting the HOD in managing all field activities: Microwave and Fiber Last-Mile Installation / Troubleshooting and POP Power support as defined by eStream standard and procedures.
3. Assisting the HOD in Resources Management: such as equipment’s, vehicles and scheduling NO team for high productivity.
4. Assisting the HOD in Executing defined engineering projects.

Duties and responsibilities

Strategic Responsibilities

• Assist the HOD in reviewing and developing more Standard Operating procedures for NO team and also enforcing the compliance of all SOP.
• Whatever you do, you must maintain a consistence service quality as agreed on each SLA with customers and OLA with other stakeholder while minimizing expenditure.
• Assist the HOD in developing and implementation of the departmental strategy.
• Assist the HOD in planning, coordinating, training, giving clear/directions on technical support and ensuring that quality standards are maintain at all times for the department.
• Contribute to developing SDRM by identifying potential error points while proffering solutions to those errors.

General Expectations

• Conceptual Thinker – Developing and executing strategic initiatives to achieve business objective.
• Problem Solver – Has the mental agility to identify and solve technical (last mile and power) problems in a timely manner.
• Improvement Driver – Has the competence and exposure to identify opportunities for improving the NO department in general.

Technical / Analysis and Problem-Solving Responsibilities

• Responsible for deploying all last mile connectivity, maintenance and monitoring of HQ and Ikoyi POP’s including Power System in order to achieve Zero down Time all year round and other set KPI’s
• Maintain a high level of quality service deployed with minimal expenditure and in accordance to eStream Installation Standard procedure in order to avert churn, reduce wastages and increasing customer satisfaction/confidence
• Assist in ensuring that Internal control system are followed to achieve Operation Zero Downtime on all POPs.
• Carryout installations and testing based on SDRM specifications inoder to meet customer requirement.
• Carryout a detailed and comprehensive link budget for all Last mile and Point to Point Installation. Identify areas of improvement.
• Assist the HOD in day to day operations activities planning (including contractors and outsourced vendors) and management of all resources inorder to produce excellent output at all ties.
• Carry out Acceptance Test Procedures (ATP) and Maintenance Troubleshooting Procedures (MTP) and ensure these tests meets defined performance metrics and standards.
• Ensure all technical forms are filled properly and submitted to NO Manager every month end while providing weekly report.
• Ensure Basic RF and Electrical preventative maintenance process and procedure are followed in order to eliminate downtime and increase service/POP availability.
• Ensure all equipment are properly tested before embarking on any form of installation.

General Expectations

• Results Achiever – Produces sustainable business results.
• Operationally Astute – Sets priorities clearly and correctly, then plan, organizes and execute your weekly activities in order to achieve your weekly expected results.

Leadership

• Provide overall leadership for your team and promote discretional behaviors among your team. You are responsible for the overall performance of your team
• Promote strict compliance to the company and departmental polices, processes and procedures.
• Lead, Coach and motivate your team members – encouraging them to deliver quality results that will translate to greater departmental performance.
• Assist in periodic review of all engineers’ tools.

Interpersonal, Relationship Management & Collaboration

• Collaborate with NO Manager, other Managers and 3^rd Party vendors in ensuring good quality service that meets customer requirement are delivered at all times.
• Collaborate with SMC and 3^rd party Vendor in timely closure of all incident raised.

Communication 

• Escalate service impacting incidents outside span of control to your Line Manager.
• Deliver weekly reports on the status deployment.
• Generate and submit periodic project and operational reports to your Line Manager for informed decision making.

Customer Focus

• Timely response to customer complaint.
• Prompt resolution of 2^nd level incidents.
• Ensure prompt resolution of all incidents and customers complaint.

 Financial Management

• Recommend & Implement cost saving initiatives.

 Competency Requirement

Qualifications & Work Experience

• BSC/HND in Engineering, Telecomms, (PGD as an added advantage).
• CWNA, eMPM Certification, CCNA, MTCNA, COMPTIA N+,ITIL, Training-  Link Planning and Spectrum Analysis,  ISO 9001, APN Configuration, HSE (1&2), Cost management
• Minimum 8 years with 3years Managing multiple POPs
• Proven hands-on experience in installation of various Microwave equipment’s from planning to actual field installation.
• Experience in resources planning and execution in an ISP Industry
• Knowledge of Power system.

 Skills & Abilities

• Strong Technical understanding of various network topology (e.g LAN/ WLAN/ WAN), infrastructure.
• Working Knowledge of Network Technology such as Fibre; Microwave and Satellite.
• Good knowledge on Aviat, Cambium, Dargon wave Microwave Products.

• Ability to function under pressure with time constraint while still providing result on assigned tasks.
• Ability to juggle multiple tasks with conflicting requirements.
• Familiar with the use of Microsoft Dynamics CRM and Visco.

 KPAs

• Number of achieved service delivery within agreed time frame for On-Net service..
• Number of site visitation within six months of deployment. i.e No recourse to visit.
• Achieve 98% service availability on all Last Mile deployed for both On-Net and Off-Net service.
• Increase Percentage to compliance on documentation and use of CRM.
• Increase Percentage to compliance on all departmental SOP.
• Achieve 15% project cost reductions.
• Maintain a high standard of relationship with customers and vendors.
• Increase Percentage of customer satisfaction.
• Strict compliance to eStream ISO 9001 Procedures.
• Prompt resolution of all field incidents to less than 7hrs across the country.
• Maintain 100% uptime in all your POPs.

Working conditions

• The incumbent may be required to sit in cold (air conditioned) rooms for a long time.
• The incumbent may be required to travel out of station often at short notice.

Physical requirements

• This position requires physical and mental strength.

Direct reports

• Your Field Service Engineers and CPE Installers.

To apply for the above position forward your CV to careers@estreamnetworks.net