EliteWifi Frequently Asked Questions

1. Q; Before I sign up for EliteWifi, is a network availability check required at my location?

Ans; Yes, our field engineers will carry out a site survey to determine service availability at your location before purchase.

2. Q; Is there a cost for the network availability check at my location?

Ans; No, the network availability check is done 100% FREE OF CHARGE!

3. Q; After the network availability check, what do I do next?

Ans; Kindly exercise patience, a representative will call to inform you of the network availability check result and if you want to proceed with the installation.

4. Q; What is the cost of Elite Wifi installation?

Ans;

The cost of a standard installation is ₦70,000.00 [INSTALLATION ONLY]

NOTE: The amount above does not include the cost of the Data plan.

(Any installation work outside the standard installation will be billed separately)

5. Q; How much is the monthly subscription?

Ans;

Elite Supreme – 6 devices – ₦15,000 Monthly – Enjoy Internet speed from 2mbps – 15mbps

Elite Platinum – 10 devices – ₦25,000 Monthly – Enjoy Internet speed from 3mbps – 25mbps

Elite Premium – Unlimited devices – #50,000 Monthly – Enjoy Internet speed from 5mbps – 50mbps

6. Q; How can I pay for my monthly subscriptions?

Ans; You can pay through the following channels: Bank transfer Account Number: 0145840683, Bank Name: GTB, Account Name: eStream Networks Ltd.

7. Q; How many devices can I use on my Wifi at the same time for optimum speed?

Ans;

1. Elite Supreme – 6 devices 
2. Elite Platinum – 10 devices
3. Elite Premium – Unlimited connected devices

8. Q; Is the data Unlimited or is there a data cap?

Ans; Elite Wifi is 100% UNLIMITED with no data caps. NO FUP. No throttling.

9. Q; What is my guaranteed speed?

Ans;

• Elite Supreme – 6 devices – ₦15,000 Monthly – Enjoy Internet speed from 2mbps – 15mbps
• Elite Platinum – 10 devices – ₦25,000 Monthly – Enjoy Internet speed from 3mbps – 25mbps
• Elite Premium – Unlimited devices – #50,000 Monthly – Enjoy Internet speed from 5mbps – 50mbps

10. Q; How do I contact Elite Wifi customer care?

Ans; Having issues? Please call our customer care numbers: 09087836987, 09080009999, or 08090471310.