1. Q; Before I sign up for EliteWifi, is a network availability check required at my location?
Ans; Yes, our field engineers will carry out a site survey to determine service availability at your location before purchase.
2. Q; Is there a cost for the network availability check at my location?
Ans; No, the network availability check is done 100% FREE OF CHARGE!
3. Q; After the network availability check, what do I do next?
Ans; Kindly exercise patience, a representative will call to inform you of the network availability check result and if you want to proceed with the installation.
4. Q; What is the cost of Elite Wifi installation?
Ans;
The cost of a standard installation is ₦70,000.00 [INSTALLATION ONLY]
NOTE: The amount above does not include the cost of the Data plan.
(Any installation work outside the standard installation will be billed separately)
5. Q; How much is the monthly subscription?
Ans;
Elite Supreme – 6 devices – ₦15,000 Monthly – Enjoy Internet speed from 2mbps – 15mbps
Elite Platinum – 10 devices – ₦25,000 Monthly – Enjoy Internet speed from 3mbps – 25mbps
Elite Premium – Unlimited devices – #50,000 Monthly – Enjoy Internet speed from 5mbps – 50mbps
6. Q; How can I pay for my monthly subscriptions?
Ans; You can pay through the following channels: Bank transfer Account Number: 0145840683, Bank Name: GTB, Account Name: eStream Networks Ltd.
7. Q; How many devices can I use on my Wifi at the same time for optimum speed?
Ans;
- Elite Supreme – 6 devices
- Elite Platinum – 10 devices
- Elite Premium – Unlimited connected devices
8. Q; Is the data Unlimited or is there a data cap?
Ans; Elite Wifi is 100% UNLIMITED with no data caps. NO FUP. No throttling.
9. Q; What is my guaranteed speed?
Ans;
- Elite Supreme – 6 devices – ₦15,000 Monthly – Enjoy Internet speed from 2mbps – 15mbps
- Elite Platinum – 10 devices – ₦25,000 Monthly – Enjoy Internet speed from 3mbps – 25mbps
- Elite Premium – Unlimited devices – #50,000 Monthly – Enjoy Internet speed from 5mbps – 50mbps
10. Q; How do I contact Elite Wifi customer care?
Ans; Having issues? Please call our customer care numbers: 09087836987, 09080009999, or 08090471310.